E-commerce is a growing industry and there is an increasing number of consumers choosing to shop online every day. Due to demand, more and more established businesses are creating virtual stores and with so much competition, it can be difficult to stay afloat. Here are a few effective ways to help your e-commerce business grow.
Using promotional products in your e-commerce business can help you motivate staff and show gratitude and entice existing customers. They can also help you advertise your business. Adding promotional products to your direct mail campaign can help you stand out in a saturated, e-commerce market, while useful items like tote bags and water bottles, which are used in everyday life, make great gifts for existing customers. Not only are they practical, but when used they can expose your brand to potential new customers.
Look at Logistics
Delivery time is a top priority for 87 percent of online shoppers, with 67 percent of people willing to pay more for same-day delivery. Improve your consumer’s buying experience by improving logistics. Do not skimp out on packaging either. Consumers today appreciate eco-friendly, branded packaging. Research shows that 50 percent of online shoppers are more likely to recommend a company to friends if the packaging is branded.
Take Care of Your Existing Customers
When it comes to expanding your business, it is not all about finding new customers. Make sure you take the time to take care of your existing customer base. Consumers who feel valued are more likely to do business with you again. A customer who has made a purchase on your website may be swayed to make an additional, complementary purchase – for example, if someone has bought a notebook then they may be interested in purchasing other stationery to go with it. A short, promotional email with related products could go a long way and boost sales. Although people do not want spam to fill up their inbox, seasonal offers and discounts for their loyalty can pique interest. Loyalty cards for repeat customers is also a great way to retain business and enhance profits.
Referral Rewards Program
A referral rewards program enables existing customers to be rewarded with goods when they promote your business. This type of program essentially turns your happy customers into brand advocates. Rewards can include discounted goods, free memberships and even free products.
Connect via Social Media
With a lot of consumers using social media nowadays, make sure you take advantage by setting up and maintaining a strong, social media presence. Posting regularly and using social platforms to highlight your products can help you reach a broader audience. Mix it up with live videos, e-commerce ads and share relevant posts with your followers. By using discounts, exclusive promos and contests you can build a loyal online fan base.
Pinpoint and Market Popular Products
Identify your best sellers and make them stand out on your website. By making these products more noticeable you can increase your e-shop conversions and sales. This winning strategy can help attract traffic to your website. Furthermore, you have the stats to prove the popularity of your chosen products and so there is less risk of putting potential customers off by marketing the wrong items.