How support should be provided

March 15, 2007  |  By Travis  |  Articles   

Hey Hosting Zoom, take note. Simple enough, is it not?

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Travis
About the author, Travis
One of the original members at YGG, Travis became a partner back in 2006. He's responsible for all the creative and mischief you see before you.

12 Comments

  1. Mihai said on March 15, 2007   

    Many companies write words like those, but how many actually keep their words when they have problems ? :)

    This week I had a problem with my hosting and since then 2 day’s passed and I still can’t access my FTP.

  2. Aaron said on March 15, 2007   

    Actually Eric, Travis, and myself have all switched to Media Temple and this is the average experience. They are always on top of any thing you call about.

    Maybe you should switch.

  3. Josh said on March 15, 2007   

    I switched to Media Temple a few months ago and while they’ve been having some problems with their upgrades, they are by far the best hosting company I’ve ever used. Their service sets them far apart from the other 8+ hosting companies I’ve used in past years.

  4. Eric said on March 15, 2007   

    Unfortunately I’m not very happy this far with the service. They have good customer service, but the actual hosting has been pretty shitty. I hope they get their upgrades panned out so I can keep using ‘em.

  5. vince said on March 17, 2007   

    I’ve been debating on switching to media temple. We currently use Dreamhost for our business hosting servers and I’m testing the waters in Lunar Pages with my own personal site. I’m just getting fed up with Dreamhost recently constant downtimes. Keep up posted if they keep up the good work.

  6. Eric said on March 17, 2007   

    I put in a request to MT 2 days ago and they haven’t responded to me. I am NOT impressed this week.

  7. Eric said on March 17, 2007   

    The same guy, Michael Handa, just got in touch with me and said they moved YGG to a new server and that it should fix all of our recent problems. Woohoo!

  8. vince said on March 17, 2007   

    They seem to have reviews all over the place. 1 second their great, the next they suck and then their the best of the best again. Thats how I felt about dreamhost.

  9. demetrius pinder said on March 19, 2007   

    hostmysite.com has always been good to me.

  10. Noel Hurtley said on March 19, 2007   

    MediaTemple has always had stellar support, but the new Grid Hosting sounds problematic thus far.

  11. Epals said on March 21, 2007   

    I use MediaTemple web hosting and they’re great. Compared to other hosting company’s. I had a Grid Server account but moved to a Dedicated Virtual and there support staff really help me out.

  12. Elliot Larson said on August 2, 2007   

    We’ve hosted a few sites at Media Temple for the past four years and our experience has been a real tossup. I’ve had pretty good support and painfully bad support. I’ve gotten a lot of “help” messages from your man, Michael Handa; most of them ending with the same final sentence above. Think it’s part of his email signature. In my experience, if you have anything remotely technical to ask MT, you have to wade through the horde of entry level support agents to get to someone who can speak to your issue intelligently. I went through five support agents recently because our app stopped sending out email. Turns out MT stopped supporting the native PHP mail function, seemingly out of the blue. The amazing thing is that the first four agents didn’t even appear to know what the PHP mail function was (or that they had stopped supporting it). Painful. However, honestly, the only better hosting experience I’ve had with another company was for an account in the $200 a month range. So, you definitely get what you pay for.

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