Time to check in
About once a month I like to send an e-mail or give a ring to customers to ask them how they’re last bit of service with me went and if there’s anything else that’s cropped up since that I could help them with. You wouldn’t believe how much extra business a simple phone call or e-mail like this can bring in.
As I am preparing to do this myself, I figured I’d remind all of you to do the same. Drop everyone a line and ask ‘em how they’re doing. Find out if things are running smoothly and if not, be a superhero and save their day. If things are good on both ends, just shoot the breeze and build on your relationship.
It only takes a minute - open your e-mail app right now and get on it. Come back and post comments about the responses and extra biz you generate.
5 Comments
Young Jeezy Music » Time to check in said on March 4, 2007...
[…] post by Eric and plugin by Elliott […]
Aaron said on March 4, 2007...
Good idea. I know this is key to providing good customer service but I struggle with doing it faithfully.
Eric said on March 5, 2007...
I think everyone does. It’s just one of those things you put on the back burner because of everyday tasks clouding your mind. That’s unfortunate because it’s CRUCIAL to building trust with your clients.
Travis said on March 5, 2007...
That’s one of the main things I’m trying to convince my client to do in the future with their e-commerce operation. Give the customer a call a few days after their order was supposed to arrive.
Make sure it showed up, see if they enjoy it, and collect feedback on the overall experience. Whether it’s the CEO or shipping clerk, having them call to see if you’re happy is one of the easiest ways to make your customers feel great.
Thanks for the reminder E.
Kevin said on March 7, 2007...
At work we are required to ‘tickle’ our candidates every couple of weeks with a phone or email contact. It helps us step away from other staffing companies that are more along the lines of body shops. I recently placed a guy that I had been working with since Sept 11 of last year. Helps build that relationship!
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