Not signed in (Sign In)

General Business: Callbacks, Customer Satisfaction, etc.

1 to 8 of 8

  1.  
    •  
      CommentAuthorKMulligan
    • CommentTimeAug 17th 2005 edited
     permalink

    Current business owners, do you do customer callbacks for customer satisfaction surveys, etc.?

    If so, do you do it yourself or outsource it?
    Do you find it effective?
    Is it expensive?
    How long do you wait to call them back? 4 days? A week? Two weeks?

    If you do not use them, tell us why not.

    I am interested in learning about this side of business, so YGG, educate me!

    My Personal Finance Blog
    •  
      CommentAuthorEric
    • CommentTimeAug 17th 2005 edited
     permalink

    I never do it as a survey, more of a casual call to see how things are and if there's anything I can do to help .

    Proud founder of YGG and stalkable on Twitter & Facebook.
    •  
      CommentAuthorKMulligan
    • CommentTimeAug 17th 2005 edited
     permalink

    In relation to which business, Eric?

    I suppose it depends on the business.

    My Personal Finance Blog
    •  
      CommentAuthorEric
    • CommentTimeAug 17th 2005 edited
     permalink

    Any and all

    Proud founder of YGG and stalkable on Twitter & Facebook.
    •  
      CommentAuthorJustin
    • CommentTimeAug 17th 2005 edited
     permalink

    I do callbacks all the time. They have gotten me a lot of sales after the initial sale. I have never done a survey though.

    Impacto Blog - Fresh Opinions
    •  
      CommentAuthorKMulligan
    • CommentTimeAug 18th 2005 edited
     permalink

    What questions do you guys ask? "Is there anything else we can do for you?" "What else can we do to completely satisfy you?", etc.?

    Thanks for the input!

    My Personal Finance Blog
    •  
      CommentAuthorKaren
    • CommentTimeAug 18th 2005 edited
     permalink

    I do casual calls as well. Most of my business systems are automated so alot of my customer feedback is collected semi-regularly.

    Karen

    "It's the repetition of affirmations that leads to belief. And once that belief becomes a deep conviction, things begin to happen."
    •  
      CommentAuthorJustin
    • CommentTimeSep 5th 2005 edited
     permalink

    I call everyone that buys anything with me after 2 weeks, 3 months and six months. It creats a good relashionship and I have created many sales off call backs.

    Impacto Blog - Fresh Opinions

1 to 8 of 8

  1.  


Add your comments
    Username Password
  • Format comments as
 
Back to Discussions