Just a little personal story about customer service I thought I should share. Give credit where credit is due, right?

So I have this espresso machine that I purchased using wedding gift cards last year. It’s cost was $500 at the time, however about 3 months after I got it I happened by the store again and it was on sale for $399. I brought in my receipt and asked if they’d honor the new price and give me a refund for the difference. I was totally expecting to be told “hell noâ€? because the back of the receipt says this is only the policy for 10 days after the purchase. To my surprise, they honored it without question and gave me back a big fat Benjamin. Happy Customer.

This morning, well over a year after purchasing the espresso machine, it decides to to (pardon my French) tits up. The damn thing just wouldn’t power up. Totally lifeless. Knowing that it had been so long since the purchase I was certain I was screwed.

Processes, the key to productivity and consistency in excellence. They’re all about recapping what you just did, step-by-step, and determining what worked and what didn’t.

This allows you to habitually succeed and not have to re-learn the process for a task. In the instances where you’re unable to develop a process, …

An online presence is as essential as a business card nowadays. That card often seems naked if it doesn’t bare your URL. The overall majority of registered businesses that have an email address own a domain for their company. That doesn’t mean they have a website. It just means that at some point, probably a few years back, they told themselves they’d get around to it. If they ever had a spare weekend, or ran into that cousin that keeps talking about webs and dots and coms, they’d get around to it.

Many businesses that have been in the game since the early 90’s, were presented with all these new terms, and technophiles preached the coming of a new age, a digital age. So after a bit of hesitation, a few years or so, they decided to have a website made. And boy, did they ever think it looked great. It was shiny and buttony, and had text and colors everywhere.