Comments on: How to lose a customer with the least amount of effort http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort A blog and forum community for helping entrepreneurs young at heart better their small businesses. Thu, 29 Jul 2010 08:16:09 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Aidan http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-16181 Aidan Sat, 01 Dec 2007 19:52:54 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-16181 I too am experiencing problems with Hosting Zoom and I'm starting to look out for an alternative. My problem has been their mail server. My emails are constantly getting blocked because their server is getting flagged for spam. I contacted them about it a number of times and they have responded by getting it de-listed from the blocking lists but it keeps getting relisted so they are not addressing the core problem. They responded fairly quickly to my first emails about the problem but I got no response to my last 2 emails and I cannot send emails from that account for the last 2 days. They are very cheap but it starts to get expensive real fast in terms of the amount of my own time I have to waste reporting problems and the reliability really sucks. I looked at the link provided by Richard Brown but since it is an affiliate link I cannot really trust it as a genuine recommendation. I too am experiencing problems with Hosting Zoom and I’m starting to look out for an alternative. My problem has been their mail server. My emails are constantly getting blocked because their server is getting flagged for spam. I contacted them about it a number of times and they have responded by getting it de-listed from the blocking lists but it keeps getting relisted so they are not addressing the core problem. They responded fairly quickly to my first emails about the problem but I got no response to my last 2 emails and I cannot send emails from that account for the last 2 days.

They are very cheap but it starts to get expensive real fast in terms of the amount of my own time I have to waste reporting problems and the reliability really sucks.

I looked at the link provided by Richard Brown but since it is an affiliate link I cannot really trust it as a genuine recommendation.

]]> By: Danny http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-1206 Danny Mon, 02 Apr 2007 20:56:52 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-1206 Ha! I've written up a similar experience with cingular over at BMA: http://www.beyondmadisonavenue.com/2006/08/customer-service-is-officially-an-oxymoron/ Ha! I’ve written up a similar experience with cingular over at BMA:

http://www.beyondmadisonavenue.com/2006/08/customer-service-is-officially-an-oxymoron/

]]> By: Richard Brown http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-791 Richard Brown Sat, 24 Mar 2007 02:00:30 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-791 Hi all, i tried out Media Temple, the customer service was very good but the hosting plans were very complicated and had a lot of hidden ad-ons. I started out thinking that i would only be paying $25 per month but it became apparent that i would need to spend over $85 per month. After much searching i found this hosting provider: <a title="Reseller Hosting" href="https://secure.hostnine.com/cgi-bin/affiliates/clickthru.cgi?id=richabrown" rel="nofollow">Reseller Hosting</a> (https://secure.hostnine.com/cgi-bin/affiliates/clickthru.cgi?id=richabrown) Their rates are very good and they offer great customer service with lots of additional feature such as ModernBill to help keep track and bill your customers. ModernBill has much better reviews than WHM Autopilot provided by Media Temple. Also if you use the discount code "h9" you get 50% off your first purchase, sign up for the year and your save ALOT of money!!! (https://secure.hostnine.com/cgi-bin/affiliates/clickthru.cgi?id=richabrown) Just thought i would share this with you all Rich Hi all, i tried out Media Temple, the customer service was very good but the hosting plans were very complicated and had a lot of hidden ad-ons. I started out thinking that i would only be paying $25 per month but it became apparent that i would need to spend over $85 per month. After much searching i found this hosting provider:

Reseller Hosting (https://secure.hostnine.com/cgi-bin/affiliates/clickthru.cgi?id=richabrown)

Their rates are very good and they offer great customer service with lots of additional feature such as ModernBill to help keep track and bill your customers. ModernBill has much better reviews than WHM Autopilot provided by Media Temple.

Also if you use the discount code “h9″ you get 50% off your first purchase, sign up for the year and your save ALOT of money!!!
(https://secure.hostnine.com/cgi-bin/affiliates/clickthru.cgi?id=richabrown)

Just thought i would share this with you all

Rich

]]> By: Richard Brown http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-742 Richard Brown Tue, 20 Mar 2007 12:36:59 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-742 I too experienced VERY frustrating problems with Reseller Zoom. The tech support guys were so lazy! They wanted me to do all of the work to transfer from my previous provider. It states on their website that they will take care of all this! They just tell you to do it all, and they are so rude about it too. I actually threw this blog in their face! I am also switching to Media Temple but currently they are not taking on new Grid Server accounts (as of 8am March 20th) I too experienced VERY frustrating problems with Reseller Zoom. The tech support guys were so lazy! They wanted me to do all of the work to transfer from my previous provider. It states on their website that they will take care of all this! They just tell you to do it all, and they are so rude about it too. I actually threw this blog in their face! I am also switching to Media Temple but currently they are not taking on new Grid Server accounts (as of 8am March 20th)

]]> By: How support should be provided -- Young Go Getter http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-684 How support should be provided -- Young Go Getter Thu, 15 Mar 2007 10:02:23 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-684 [...] Hosting Zoom, take note. Simple enough, is it [...] [...] Hosting Zoom, take note. Simple enough, is it [...]

]]> By: TheBillfold http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-538 TheBillfold Wed, 28 Feb 2007 16:00:15 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-538 Well said, Travis. I especially can relate to point # 3! Well said, Travis. I especially can relate to point # 3!

]]> By: Travis http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-536 Travis Tue, 27 Feb 2007 19:54:51 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-536 I had gotten the e-mail a couple weeks back saying they were going to move the server and I had to change the ip addresses at my domain registrar. So I did that. I wake up this morning and half of my websites are down. After speaking with the first rep he/she said the same thing happened as to you Ran, my files were left on the old server which they shut down for good last night. A copy is on the new server but my domains have yet to redirect to it and they can't help me. I've lost a few thousand page views today and have no way of explaining to my viewers what happened until this gets worked out. I had gotten the e-mail a couple weeks back saying they were going to move the server and I had to change the ip addresses at my domain registrar.

So I did that. I wake up this morning and half of my websites are down.

After speaking with the first rep he/she said the same thing happened as to you Ran, my files were left on the old server which they shut down for good last night.

A copy is on the new server but my domains have yet to redirect to it and they can’t help me.

I’ve lost a few thousand page views today and have no way of explaining to my viewers what happened until this gets worked out.

]]> By: Ran http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-535 Ran Tue, 27 Feb 2007 19:48:45 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-535 Same here with HZ! I couldn't agree more. They moved my sites to another server last week WITHOUT MOVING THE ACTUAL FILES!!! MediaTemple, Please don't fail me... Same here with HZ! I couldn’t agree more. They moved my sites to another server last week WITHOUT MOVING THE ACTUAL FILES!!!

MediaTemple, Please don’t fail me…

]]> By: Aaron http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-533 Aaron Tue, 27 Feb 2007 19:04:01 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-533 I agree no company should act like that but oligopolistic companies can kind of get away with it. Fortunately hosting companies haven't banded together to get legislation passed to limit our rights. Good luck. I agree no company should act like that but oligopolistic companies can kind of get away with it.

Fortunately hosting companies haven’t banded together to get legislation passed to limit our rights.

Good luck.

]]> By: Travis http://www.younggogetter.com/articles/how-to-lose-a-customer-with-the-least-amount-of-effort/comment-page-1#comment-532 Travis Tue, 27 Feb 2007 18:31:13 +0000 http://www.younggogetter.com/2007/02/27/how-to-lose-a-customer-with-the-least-amount-of-effort/#comment-532 Unfortunately, I don't have the time today to transfer to MT. Hopefully tomorrow or the next day. Right now The Ad Feed is offline and has been all night because of the Zoom assholes. Unfortunately, I don’t have the time today to transfer to MT. Hopefully tomorrow or the next day.

Right now The Ad Feed is offline and has been all night because of the Zoom assholes.

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